Shipping Policy

Last Updated: December 2025

Thank you for shopping with Maison Flame.
This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

🌍 Shipping Coverage

Maison Flame currently ships to:

United States
Canada

At this time, we do not ship to:

P.O. Boxes
APO/FPO addresses
International destinations outside the U.S. and Canada

⏱️ Order Processing Time

All orders go through a processing period before shipment.

Processing Time: 1–3 business days
Business Days: Monday–Friday (excluding weekends and federal holidays)
Order Cutoff: Orders placed after 12:00 PM PST begin processing the next business day.

You will receive an email confirmation once your order has been processed and shipped.

🚚 Shipping Methods & Delivery Estimates

Maison Flame offers Free Standard Shipping on all orders within the United States and Canada.

Estimated delivery times begin after your order has shipped.

Destination	Shipping Method	Cost	Estimated Transit Time
United States	Standard Shipping	FREE	6–7 business days
Canada	Standard Shipping	FREE	5–6 business days

Carriers Used: USPS, UPS, FedEx, or Canada Post — depending on your location and service availability.

Delivery times are estimates and may vary based on carrier operations and external factors.

📦 Shipment Confirmation & Tracking

Once your order ships, you will receive a Shipment Confirmation Email containing:

Your tracking number
A direct link to track your shipment

Tracking information typically becomes active within 24 hours.

⚠️ Delays, Lost Packages & Damaged Shipments

Delayed Shipments

While we aim to meet all delivery estimates, delays may occur due to weather, carrier logistics, or other unforeseen factors. We will communicate significant delays when possible.

Lost Packages

If your tracking shows “delivered” but you have not received your package:

Check with neighbors, building staff, or household members.
Contact the carrier directly for clarification.
If the carrier confirms your package is lost, email us immediately at support@maisonflame.com.

Damaged Orders

If your item arrives damaged, please contact us within 48 hours with photos of the damage.
Refer to our Refund & Return Policy for additional guidance.

📮 Address Changes & Failed Delivery

Address Corrections

If you need to update your shipping address, contact us right away at support@maisonflame.com.
Address changes can only be made before your order has shipped.

Returned or Undeliverable Packages

If a package is returned due to:

Incorrect or incomplete address
Repeated failed delivery attempts
Refusal of the package

You may be responsible for additional shipping costs to resend the order.

📬 Contact Us

For questions about your order or this Shipping Policy, you can reach our Customer Service team at:

📧 Email: support@maisonflame.com